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Apr 22 2014 ryacobellis

ContextMedia Full-Time Systems Support Engineer Position

Posted on April 22, 2014

We are looking to hire more great talent for the ContextMedia Team!

Systems Support Engineer for ContextMedia

Location: Chicago, IL Department: Network Operations

Type: Full Time Min. Experience: Mid Level

Who We Are

ContextMedia is a health information services company, building digital media technologies to deliver lifestyle education to patients to improve health outcomes. Headquartered in Chicago, we are the fastest-growing company in the industry impacting millions each month through contextual and actionable video programming in physician practices nationwide.

ContextMedia is a high-growth entrepreneurial organization where hustle and grittiness is in our DNA. We’re creative problem-solvers who fight until we win. Our close-knit team works in a non-hierarchical organization with transparent communication and individual ownership over outcomes. ContextMedians are fun, passionate and authentic — striving for excellence.

For more information, see: http://www.chicagobusiness.com/article/20140404/ISSUE02/140409882.

Who We Need

The network operations team is responsible for overseeing the installation and upkeep of our 4000+ digital screens, PC players and Android tablets in healthcare practices nationwide. The Systems Support Engineer (SSE) coordinates the installation of our media systems in new member facilities as we continue to expand our digital signage network with the help of third-party field technicians. The SSE position requires strong communication and collaboration skills – internally with several other teams such as onboarding, sales and account management and externally with office managers, on-site IT contacts, and the field technicians. This position requires heavy phone support to provide remote technical guidance to the technicians while they are in the field. Imagine the ground crew who provided technical instructions to the flight crew of Apollo 13, our Systems Support Engineers do just this!

We need someone who has provided IT phone support in a fast-paced environment with knowledge of PC hardware troubleshooting. The SSE will also need an understanding of advanced networking concepts such as LAN, WAN, DHCP, DNS, and networking hardware, such as routers, switches, firewalls and various cabling concepts. We’re looking for someone who takes ownership of their work, is resourceful in their problem-solving skills, and is able to think creatively. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment.

How To Apply

Please submit a resume and cover letter at www.contextmediainc.com/careers. Please address in the cover letter why you’d like to be a part of the ContextMedia family and how your skills are well suited for this position.

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